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Privacy Policy

This privacy policy governs how we, Welldone Healthcare Private Limited, a company duly incorporated under the provisions of the Companies Act, 2013, having its registered office at G.NO.91/1, Prasad Nagar, Bhadane Dist. Sakri, Dhule, Dhule, Maharashtra, India, 424304, (collectively, “Weldon Health”, “Weldon”, “Company”, “we,” “us” or “our”) collect, use, share, and process your information provided by you through your use of the website [https://www.welldonehealth.in/]to avail the services made available on the said app and website (“Service”) as defined in the Terms and Conditions.

We respect your privacy and endeavor to comply with applicable legal requirements, including the Information Technology Act, 2000, as amended from time to time, with respect to data collection, processing, and transfer.

Please read this privacy policy carefully. By accessing or using this website/app, you agree to be bound by the terms described herein and all terms incorporated by reference.IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THIS WEBSITE/APP.


1. What is Personal Information?

Personal information is information that can be used to directly or indirectly identify you. It includes de-identified data that, when linked with other information we have available, will enable us to identify you. Personal data does not include data that is irreversibly anonymized or aggregated so that we cannot identify you from it, even in combination with other information.

"Sensitive personal data or information" means personal information of any person relating to a password; Financial information such as bank account, credit card, debit card, or other payment instrument details; Physical, mental health conditions; sexual orientation; health information such as medical records and histories; biometric information, in relation to any of the above details provided or received by us for processing or storage. However, any data or information relating to an individual that is freely available or accessible in the public domain, or furnished under the Right to Information Act, 2005, or any other law, shall not qualify as sensitive personal data.

By signing up for the App or proceeding to the Website and/or using our Services, you represent that you voluntarily provide us with personal information, including medical and financial information, and consent to its collection, use, and disclosure in accordance with this Privacy Policy. You also represent that you are properly authorized by any third party (including a child or employee) whose information you share with us. We will act on your representation of authority and will not make any independent inquiry to verify the authenticity of your authorization. If you do not have sufficient authorization, you will be solely responsible for your actions and omissions in sharing information with us and the resulting processing and actions we take under this Privacy Policy.


2. What types of data do we collect

The Website/App, like many other websites, uses “cookies”. Cookies are small data files that websites store on your web browser. This website uses cookies to store your preferences, past browsing activity, profiling, and tracking behavior. By visiting the App or Website, you acknowledge, accept, and expressly authorize the placement of cookies on your web browser. We recommend periodically clearing cookies stored on your browser.

When you sign up or register on an app or website to use our services, and during your actual use of our services, the types of information collected by us include:

  1. Contact Information: Name, Address, Contact Details, Email ID, Phone Number
  2. Demographic Information: Gender, Date of Birth, Nationality
  3. Data related to your use of the Services, such as search history and visit history
  4. Financial information, such as bank account or other payment instrument details
  5. Your browsing history, IP address, operating system, and web browser details
  6. Any additional information you provide during communication with any entity within the Welldone Group
  7. Health information, such as medical records and history, created during service interactions
  8. Insurance coverage information, like insurance plan details
  9. Information about your physical and mental health status, collected during service interactions
  10. Data related to your qualifications, registration, and certificates
  11. Any other details you share to avail of services

3. Where we collect your data from

For End Users:
  1. Before onboarding, we may request information about your qualifications, experience, and public profile.
  2. During your use of the App/Website, we may collect information based on your interactions with our services.
  3. Information you voluntarily share with us via App, Website, email, calls, chat, or other communication methods.
  4. Data shared by group companies, affiliates, or subsidiaries where you have consented.
For Doctors:
  1. Before onboarding, we may request information about your qualifications, experience, and public profile.
  2. During your use of the App/Website, we may collect information based on your interactions with our services.
  3. Details you share voluntarily via communication with us through App, Website, calls, chat, etc.
  4. Information shared by group companies, affiliates, or subsidiaries where you consent to data sharing.

4. How we use your data

We use your personal information for purposes including:

General (end users and doctors):

  1. Your registration for the purpose of receiving our services, identification, communications, notifications, and compliance with the Terms and Conditions.
  2. Offer you personalized services and targeted promotions of various health care and wellness plans and to offer you customized health insights.
  3. Addressing your requests, queries, and complaints, if any, relating to our Services; receiving feedback, helping you complete transactions, or other issues related to the use of the Services and other customer service-related activities.
  4. Leveraging services from Welldone group companies and customizing instructions for appropriate medical products and services.
  5. Generating insights for corporate/business strategy and marketing operations of Welldone Group companies.
  6. Developing machine learning algorithms and tools to improve the targeting of services, diagnostic and treatment protocols, and other products and services.
  7. Contacting you to inform you of new services, features, products, special promotions, or offers, both from Welldone Group's entities and affiliates, as well as third-party offers or products with which we have an agreement and which are related to the use of services.
  8. Technical administration and customization of the Website and other general administrative and business purposes.
  9. Payment Aggregators/Card Networks etc. as per Card Network Rules. Research (internal or otherwise), fraud, security, risk management, and analysis for the development and improvement of products and services, including the provision of tokenization services.
  10. Disclosure to government authorities as required by applicable law.
  11. Carrying out our obligations in connection with any contract with affiliated companies, Welldone group companies, our business partners, or contractors, including, but not limited to, the provision of tokenization services to payment aggregators/card networks/card issuers. Necessary to provide tokenization services or to comply with applicable laws, regulatory requirements, or investigations.
  12. Investigating, enforcing, and resolving any disputes or complaints.
  13. Any other purpose required by applicable law.

For end-users only:

  1. Creation and maintenance of health records in electronic form in the Personal Health Record (PHR) database for providing related services by us and Welldone group companies, affiliates, etc.
  2. Creating your unified profile with analytics and insights generated by processing your personal information.
  3. Sharing with your selected HSPs within the Welldone Group, such as doctors, hospitals, diagnostic centers, and chemists who may provide services to you under the App or Website.
  4. Processing any orders/requests you may place using our Services.

For doctors only:

  1. To verify your professional credentials and any representations you make to us.
  2. To process any payments made to you.
  3. To provide recommendations to end-users based on your expertise and specialization.
  4. For providing any other service to you.

5. How long we retain your data

We store your personal information in accordance with applicable laws, which means we keep your data for as long as is necessary to provide you with our services or as required by any law. We will only store your personal information for lawful purposes. We retain de-identified data for longer periods of time for research and statistical purposes.

If you close your account, we have no obligation to retain your data and may delete any or all of your data without liability. However, we may retain data relating to you if we believe it is necessary to prevent fraud or future misuse, if required by law, or for other legitimate purposes. We may continue to store your data in anonymized or de-identified form for analytical, research, or other purposes for which your information is collected as indicated above.

6. Disclosure and Transfer of Your Data

We may share, disclose, and in some cases transfer your personal information to such entities to provide services to you, improve our services, and provide value-added services or other third-party products and services, to the extent permitted by applicable law. These entities may be located outside India, to whom you consent. We require such entities to protect your information through the same security measures that we adopt. An indicative list of entities to which we may disclose or transfer information is provided below:

a. Service Providers:

We share personal information with companies that provide services on our behalf, such as providing payment-related services including website hosting, data storage, software services, email services, marketing, fulfilling customer orders, payment integration, data analytics, data mining, providing customer service, and conducting surveys as permitted by applicable law. These companies may be located inside or outside India, but in any case, are bound to protect your data. We may share information with employees, data processors, consultants, business partners, and technology partners on an as-needed basis. Such organizations will be contractually bound to maintain confidentiality in relation to your data.

If you are an end user, your personal information will also be shared with your selected HSP.

b. Business Associates:

We may disclose or transfer some of your information to Welldone group companies, associates, affiliates, subsidiaries, holding companies of the Company, affiliates, and subsidiaries of the Company's holding company, including foreign entities. Certain group companies and affiliates are involved in the provision of products and services, to the extent permitted by applicable law.

c. Law Enforcement Agencies:

We may share information with law enforcement agencies pursuant to lawful requests for information and otherwise as required by any law applicable in India and outside India.

d. Other Third Parties:

We may also disclose personal information if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

We may disclose personal information to any third party if necessary to provide or improve our services, to fulfill any legal contractual obligations to us, and for any other activities related to the purposes identified in this privacy policy and the terms and conditions to which you agree when you use our services.

Anonymous, aggregated data may be shared with advertisers, research organizations, and other partners.

7. How We Protect Your Data

We are committed to maintaining the confidentiality of the information you upload to the Website and to following industry-standard security measures aimed at securing the Website and the information you upload.

We use reasonable technical, administrative, and physical security measures to protect all data you share with us. We also have comprehensive internal policies to prevent unauthorized access to your data. We take reasonable steps to ensure that third parties with whom we share data also adopt reasonable levels of security practices and procedures to ensure the privacy and security of your information.

However, except as a direct and proximate result of our negligence and non-compliance, we are not responsible for any damages, unauthorized access, security problems, or misuse of your personal information. YOU HEREBY ACKNOWLEDGE THAT, IN PARTICULAR, WE ARE NOT RESPONSIBLE FOR ANY THIRD PARTY'S ACTS OR YOUR ACTS THAT CAUSE LOSS, DAMAGE, OR INJURY TO YOU OR ANY OTHER PERSON.

The Company shall not be liable for any loss or theft of your data resulting from unauthorized access to your electronic device or your use of our Services. Further, you are responsible for indemnifying the Company in accordance with the Terms of Use.

8. What Are Your Rights?

We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date. However, it is your sole responsibility to ensure that you review the accuracy of the information you have provided and to contact us if there are inconsistencies or if you wish to discontinue using our Services. You have the following rights in relation to your personal information:

a. Access and Corrections:

You have the right to access your personal information and request updates, corrections, and deletions. If your personal information changes, you can correct it, delete inaccuracies, or correct the information on our Member Information page. We will make a good faith effort to make the requested changes to our active database as quickly as possible.

There may be circumstances where we will not correct, delete, or update your personal information, including (a) where the personal information is opinion data held only for evaluation purposes, (b) personal information contained in documents related to litigation if proceedings are not completed, and (c) where your information has already been processed in a de-identified form.

b. Withdrawing Consent:

You are free not to share any medical or confidential information and to withdraw your consent to us using data you have already provided. If you refuse to share any information or withdraw consent, we reserve the right to restrict or deny the provision of our Services.

c. Contact Us:

You may contact us with any questions or to exercise these rights. We will respond to your request within a reasonable time. The Officer / Nodal Officer or Designated Officer is changed periodically to comply with the Information Technology Act, 2000.

9. Third-Party Websites and Services

Our Website and App may contain links to third-party services. Please note that you may access such websites and services at your own risk, and the Company shall not be liable for any consequences or damages arising from your use of such third-party services. Please read the privacy policies of any third-party websites before using them.

10. Changes to This Privacy Policy

Any changes to our Privacy Policy will be posted on the Website/App and will be effective from the date of posting. Please review the Privacy Policy periodically to ensure you are aware of any changes. If you do not agree to any modified terms, please refrain from using our Services and contact us to close your account.